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Cloud-Based Services

Cloud-based services refer to software or other applications that are entirely hosted and managed in a remote location. For example, Yahoo! mail and other Web-based email services were early cloud services, while cloud-based word processesors, CRMs and data storage arrived later in the Web technology evolution.

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Chav-gate


In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wiki’s etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...

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How to rate the fully satisfactory performer


Probably the toughest call that managers have to make is how to rate the individual whose performance all year has been fully satisfactory, where there are no important deficiencies that have to be worked on, and where the person has made some...

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